Freauently Asked Questions
Welcome to Jagalchi Frequently Asked Questions (FAQs).
In this section, we hope to provide you with extensive answers to the most often asked questions about our products and services.
What are the store's operating hours?
Our store is open from 8 AM to 10 PM, and POGU Restaurant operates from 11 AM to 10 PM.
Is parking available at the store?
Yes, we provide free parking for our customers.
What types of food are available at the store?
What is your refund and exchange policy?
General Items: Returns accepted within 7 days with a receipt at the store where purchased.
Perishable Items: Fresh produce, frozen items, and refrigera
Where should I send my customer inquiries?
For all customer inquiries regarding Jagalchi, please email us at customerservice@jagalchi.com
or visit our customer service center.
How can I find out about special events or promotions at the store?
You can check our Instagram (@jagalchi_official) or website for the latest events and promotions.
Do you offer catering services?
Yes, we offer catering services. Please visit our website for more details
Do I need a reservation for the restaurant?
You can dine without a reservation, but we recommend making one on weekends or special occasions.
Reservations can be made in person, by phone, or through Open Table
What are the benefits of a Jagalchi membership?
By signing up for a membership, you can be the first to receive Jagalchi’s latest news and event updates.
How can I sign up for a membership?
You can sign up for free on the Jagalchi website.
Are there any reward benefits?
No, Jagalchi focuses on offering the best-quality products and unique services instead of providing reward benefits.
What are Jagalchi’s business hours?
Open 7 days a week: Basquia: 7 AM – 10 PM; Pogu: 11 AM – 10 PM; Market: 8 AM – 10 PM
Is Jagalchi open on specific holidays?
No, we are closed on Easter, Thanksgiving, and Christmas Day.
Where can I find information about Jagalchi events?
Check our updates on Instagram or visit our website for event information.
How can I stay updated with Jagalchi’s news?
Follow us on Instagram (@Jagalchi_official) or sign up for our membership to receive the latest updates via email and Instagram about new products, events, and more!
What should I do if I purchased an expired product?
If you accidentally purchase an expired product, please report it to the customer service center immediately.
We will promptly remove the product from the shelves and gladly offer you a refund or exchange.
We sincerely apologize for the inconvenience.
What should I do if an item I want is out of stock?
If the item you want is out of stock, please visit our customer service center to find out when the next shipment will arrive.
We strive to replenish our inventory as quickly as possible.
Are there discounts for bulk purchases?
Jagalchi works to offer customized benefits for bulk purchases.
For specific items, please consult with the store manager or customer service team for details.
We are happy to assist businesses, churches, and other organizations.
What should I do if there is an error on my receipt?
If an error was made by an employee, please bring your receipt to the customer service center where you made the purchase so we can correct the issue. We apologize for the mistake and will retrain staff to prevent future errors.
What should I do if the scanned price differs from the displayed price?
Due to the dynamic nature of the market, prices may vary.
A staff member may have missed updating the system with a corrected price.
If the scanned price differs from the shelf price, please bring your receipt to the store for review and adjustment.
We apologize for the inconvenience and will manage this system more rigorously moving forward.
Can I refund or exchange items without a receipt?
Refunds or exchanges are not allowed without the original receipt.
For further assistance, please visit the store or contact our customer service team.
How can I refund or exchange groceries? What is the return period?
General items: Bring the item and receipt to the customer service desk within 7 days of purchase.
Refrigerated/Frozen items: Return within 24 hours with the receipt.
Alcohol: Refunds and returns are not allowed.
Can I refund or exchange opened items?
Opened items cannot be refunded or exchanged unless they are defective.
Where can I find information about job openings at Jagalchi?
Visit our website or inquire directly at the store’s customer service center.
Who should I contact for complaints or suggestions?
Please contact the Jagalchi customer service center or email us at info@jagalchi.com.
Who can I contact for partnership or event inquiries?
Please email our marketing department at marketing@jagalchi.com.
What should I do if I lose something at Jagalchi?
Visit the customer service center at the store where you made your purchase to check the lost-and-found.
Do you have any other questions?
Our customer service team will be happy to assist you! Contact us at info@jagalchi.com.
